Privacy policy

Last updated: 19 July 2026

Unblocked Drains (“we”) operates unblockeddrains.co.uk. This policy explains how we handle personal data when you call, submit a form, or browse the site.

What we collect

• Enquiry details: name, phone, postcode, problem type, urgency, message
• Technical data: page URL, UTM parameters, basic server logs
• Call metadata if a tracked phone number is used (call IDs, duration, status)

Why we use it

• To put you in touch with a local drainage engineer who can help
• To follow up about job completion and feedback (where you consented)
• To improve the service and prevent spam/abuse

Sharing

Enquiry details are shared with the local drainage engineer handling your area so they can respond. We do not sell your personal data.

Retention

Lead and call records are kept as long as needed for service, dispute handling, and legal obligations.

Your rights

Under UK GDPR you may request access, correction, deletion, or restriction where applicable. Contacthello@unblockeddrains.co.uk.

Contact

Email hello@unblockeddrains.co.uk or see our contact page.